Identified - An issue has been identified with our configuration propagation taking much longer than expected. We have identified the problem and are working on fixing the issue(s) - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
Jun 16, 2025 - 08:39 UTC
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process. Posted on
Jun 13, 2025 - 12:54 UTC
Past Incidents
Jun 16, 2025
Unresolved incident: WAF-as-a-Service : Issues with configuration propagation.
Completed -
The scheduled maintenance has been completed.
Jun 15, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:30 UTC
Scheduled -
We will be performing maintenance to optimize performance and improve system efficiency. Barracuda Appliance Control will remain available, but users may experience brief performance fluctuations during this time. Date: Friday, June 14, 2025 Time: 11:30 PM – 12:30 AM EST Duration: 60 minutes
Thank you for your patience and understanding.
Jun 12, 17:15 UTC
Resolved -
This incident has been resolved.
Jun 13, 13:39 UTC
Update -
This incident has been resolved, and the fortinet events ingestion service is fully operational
Jun 12, 18:15 UTC
Monitoring -
Barracuda XDR was experiencing an issue in the Fortigate events ingestion, which could result in delayed ingestion for the last 12 hours. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will continue to monitor the data ingestion service for fortigate integration, to ensure it is fully operational
Jun 12, 11:29 UTC
Resolved -
This incident has been resolved, and the o365 and windows events ingestion service is fully operational
Jun 12, 00:34 UTC
Monitoring -
Barracuda XDR was experiencing an issue in the o365 and windows events ingestion, which could result in delayed ingestion. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will continue to monitor the data ingestion service for o365 an windows integration, to ensure it is fully operational
Jun 11, 23:36 UTC
Resolved -
This incident has been resolved.
Jun 8, 11:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Backups will resume on their regular schedule.
Jun 5, 17:40 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 5, 14:13 UTC
Investigating -
We're currently investigating an issue caused by a recent change that resulted in backups being disabled for a portion of Barracuda Cloud-to-Cloud Backup users globally. Our team is actively working on a fix to restore normal backup operations. We apologize for the disruption and will provide further updates as progress is made.
Jun 5, 14:13 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:30 UTC
Scheduled -
We would like to inform you of a planned maintenance window for SecureEdge Manager:
⚠️The frontend of the SecureEdge Manager may be temporarily inaccessible during this time. . ⚠️Configuration changes for Sites and EdgeServices and enrollment of new users for SecureEdge Access will not be possible.
✅ Important: All existing Sites and EdgeServices will continue to operate normally with their current configuration. No downtime or service interruptions are expected on a data-plane level.
We appreciate your understanding and apologize for any inconvenience this may cause.
Jun 2, 14:38 UTC
Resolved -
Per support the issue is resolved with the rollback. Barracuda will continue to monitor.
Jun 4, 17:11 UTC
Monitoring -
Some customers logging into BCC were receiving "User credentials were invalid, please try again" error due to a bug in a latest version release. Rollback has taken place to resolve the problem.
Jun 4, 17:08 UTC
Resolved -
The connectivity issue between the SentinelOne agents and our management console is now resolved. For any further questions or inquiries in this regard, please contact soc@barracuda.com.
Jun 3, 17:46 UTC
Identified -
Barracuda XDR is currently experiencing an issue with connectivity between the SentinelOne agents and our management console. Our SOC team is currently working closely with SentinelOne`s engineers to resolve it. Please be assured that the agent continues to provide protection on local endpoints. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates once the solution is implemented. Thank you for your patience.
Jun 3, 12:59 UTC