Update - We are continuing to work on a fix for this issue.
Nov 17, 2023 - 07:48 UTC
Nov 17, 2023 - 07:48 UTC
Identified - We are aware that customers in the US are not receiving any results when conducting an audit log search with a date that is previous to Nov. 17th, 2023.
We understand the frustration that could cause and assure you that our team is considering a number of options to provide a complete and seamless solution to this issue.
During this time, should you require any audit log that predates November 17, 2023, please reach out to our dedicated customer support team. They will be able to facilitate retrieving a complete copy of your audit logs.
We sincerely apologize for any inconvenience that this may cause to you. We will provide any updates as we soon as we can.
Nov 17, 2023 - 07:46 UTC
We understand the frustration that could cause and assure you that our team is considering a number of options to provide a complete and seamless solution to this issue.
During this time, should you require any audit log that predates November 17, 2023, please reach out to our dedicated customer support team. They will be able to facilitate retrieving a complete copy of your audit logs.
We sincerely apologize for any inconvenience that this may cause to you. We will provide any updates as we soon as we can.
Nov 17, 2023 - 07:46 UTC
Monitoring - Email Gateway Defense: We’re gradually rolling out the enhanced authentication with new user interface. You can learn more about enhanced authentication here: https://campus.barracuda.com/doc/100368461/ and our new User Interface for end users here: https://campus.barracuda.com/doc/96023030/
Sep 15, 2023 - 16:23 UTC
Sep 15, 2023 - 16:23 UTC
Update - We sincerely appreciate your patience during the recent invalid login issues. We are thrilled to share a promising update: the complete long-term solution is currently in testing. We anticipate starting beta testing by week's end, with a full rollout targeted by month-end. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Update - We want to express our gratitude for your understanding and patience as we worked to address the recent invalid login errors on our Email Gateway Defense product.
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
Update - Some customers of Email Gateway Defense (formerly “Essentials”) may be encountering intermittent issues with logging into the end-user interface to perform actions such as reviewing quarantined messages. End-users are presented with an “invalid login” error. Administrator access to the product is unaffected in all cases.
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
Identified - The fix that was deployed has not completely resolved the issue of invalid login errors that our users on Email Gateway Defense are currently experiencing. The team is diligently continuing to work on this matter, prioritizing its resolution. We are actively investigating the root cause and implementing additional measures to ensure a comprehensive solution.
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 2023 - 23:09 UTC
Jul 13, 2023 - 23:09 UTC
Identified - Users on Email Gateway Defense are receiving an error: The link to login is invalid. We are investigating login problems seen by users and have identified the problem. We are working on fixing the issue with a tentative timeline for the fix to be released on or before July 14th. We thank you for your understanding and support as we work through this issue and sincerely apologize for any inconvenience it may cause. If you have any questions, please reach out to support@barracuda.com.
Jul 06, 2023 - 20:24 UTC
Jul 06, 2023 - 20:24 UTC
Monitoring - SNI Apex redirect was unavailable for HTTPS endpoints for about 6 hours. We have found the issue, implemented a fix and are monitoring the system.
We are actively looking into what has happened
Aug 17, 2023 - 10:46 UTC
We are actively looking into what has happened
Aug 17, 2023 - 10:46 UTC
Investigating - We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.
Mar 23, 2023 - 15:06 UTC
Mar 23, 2023 - 15:06 UTC
Appliance Control
Operational
Web Interface
?
Operational
Device Connections
Operational
Cloud backups
Operational
Appliance Updates
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Backup Service
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Web Interface
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Email Alerts / Reports
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Offsite Transfers
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Cloud to Cloud Backup
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Web Interface
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Office 365 Integration
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Cloud to Cloud Backups
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BarracudaCentral.org
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End-user Access
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Exchange Integration
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Zero Touch Deployment (ZTD)
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SecureEdge
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Zero Touch Deployment (ZTD)
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Cloud Protection Layer for ESG
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Cloud Security Guardian
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Web UI
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US - Web Interface
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US - Content Filtering
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EU - Web Interface
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EU - Content Filtering
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Corporate Website
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Campus
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Blog
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www
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Community
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ECHOplatform
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Email Gateway Defense
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Mail Delivery
?
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User Interface
?
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Impersonation Protection (formerly Sentinel)
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Email Processing
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Dashboard UI
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Incident Response
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Dashboard UI
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Message Archiver
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View - Cloud Email Archive
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EMEA | nest1-view-eu | viewarchive.co.uk
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APAC | nest1-view-au | au.viewarchive.com
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US | nest1-view-us | viewarchive.com
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US | im1-view-us |
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US | rack1-view-us |
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Vulnerability Manager/Vulnerability Remediation Service
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WAF Active DDoS Prevention Service
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XDR
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Email Security Gateway Appliance
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.