Cloud Protection Layer (CPL) – UI Access Issues

Incident Report for Barracuda Networks

Update

Identified

Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress.

To reach your CPL dashboard now
1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard.
2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region:
   - US: https://us.ess.barracudanetworks.com/admin/bcc-login
   - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login
   - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login
   - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login
   - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login
   - India: https://in.ess.barracudanetworks.com/admin/bcc-login

Once you're in
- Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available.
- You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it.
- Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings.

We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

Posted Oct 28, 2026 - 16:52 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2026 - 22:47 UTC

Investigating

We are currently investigating an issue affecting UI access for users with Cloud Protection Layer (CPL) entitlements. Our engineering team is actively working to identify the cause and restore access. We will provide further updates as they become available.

Posted Oct 22, 2026 - 22:16 UTC

This incident affects: Cloud Protection Layer for ESG.