XDR Service Interruption
Monitoring - Our engineering team has implemented a solution to resolve this issue. We will continue to monitor to ensure the impacted process is fully operational.
Apr 24, 2025 - 14:27 UTC
Identified - Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working on resolving this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will provide further updates as we implement a solution to bring this service fully operational
Apr 24, 2025 - 12:03 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Edge Service EMEA ? Operational
90 days ago
100.0 % uptime
Today
Edge Service US ? Operational
90 days ago
100.0 % uptime
Today
Edge Service APAC ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
99.94 % uptime
Today
Mail Delivery ? Operational
90 days ago
99.89 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Security Awareness Training Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Degraded Performance
90 days ago
99.81 % uptime
Today
XDR Dashboard Operational
90 days ago
99.88 % uptime
Today
XDR Service Degraded Performance
90 days ago
99.75 % uptime
Today
Support Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SecureEdge Maintenance Apr 29, 2025 11:00-16:00 UTC

We are adding new features to the SecureEdge platform.
No downtime is expected during the update and site devices will be unaffected during this process.
Posted on Apr 24, 2025 - 12:38 UTC
Apr 24, 2025

Unresolved incident: XDR Service Interruption.

Apr 23, 2025
Email Gateway Defense - Temporarily missing data in reports
Resolved - This incident has been resolved. The reports in Email Gateway Defense now display updated & complete results. There was no interruption to mail flow at any point during the incident.
Apr 23, 16:43 UTC
Identified - A data processing delay is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.
Apr 21, 19:59 UTC
Apr 22, 2025

No incidents reported.

Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
XDR Service Interruption
Resolved - This incident has been resolved, and the o365 events ingestion is back to business-as-usual
Apr 18, 03:23 UTC
Monitoring - Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the o365 events ingestion functionality is back to business-as-usual
Apr 17, 20:02 UTC
Investigating - Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working to resolve this issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will provide further updates as we identify the root cause and implement a solution
Apr 17, 17:28 UTC
Apr 17, 2025
Support Phone System Outage
Resolved - Resolved: Our Phone Provider has indicated their services are stabilizing. The Support team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.
Apr 17, 00:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 20:45 UTC
Update - We are continuing to work on a fix for this issue.
Apr 16, 20:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 20:05 UTC
Investigating - Due to a current global outage with our phone provider, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. For the time being, we encourage our customers to reach out for Support by emailing support@barracuda.com. Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.
Apr 16, 20:05 UTC
Apr 16, 2025
XDR Service Interruption - Outage Impacting SOC Phone System
Resolved - Zoom has indicated their services are stabilizing. The XDR SOC team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.
Apr 16, 20:51 UTC
Identified - Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.
Apr 16, 19:58 UTC
SecureEdge Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 UTC
Scheduled - We are adding new features to the SecureEdge platform.
No downtime is expected during the update and site devices will be unaffected during this process.
Apr 15, 14:05 UTC
Apr 15, 2025

No incidents reported.

Apr 14, 2025
XDR Service - Maintenance
Resolved - Our SOC has concluded maintenance, and there is no longer a delay in Automated Threat Response component for Microsoft 365
Apr 14, 14:12 UTC
Update - Our SOC is continuing to monitor this scheduled maintenance on Impossible Travel and Anomalous Login detection models for Microsoft 365. During this time, there may be temporary delays (less then 1 hour) in the Automated Threat Respone component for a subset of alerts related to these use cases.
Apr 9, 22:30 UTC
Monitoring - Barracuda XDR SOC is currently performing scheduled maintenance on our Impossible Travel and Anomalous Login detection systems for Microsoft 365. During this time, there may be temporary delays in alerting for a subset of detections related to these use cases.
Maintenance Window: Now through April 14th
We are working to complete the maintenance as swiftly as possible and appreciate your patience and understanding. If you have any questions or require urgent assistance, please reach out to our SOC team at soc@barracuda.com
Apr 9, 21:38 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

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